Refund Policy

Welcome to NOMADICWOODLANDQUEST. We strive to ensure that our customers have a rewarding experience while exploring the majestic landscapes of Africa. Please read our refund policy to understand how we handle returns and refunds.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The booking must be canceled within 7 days of the purchase date.
• The refund request must be submitted in writing to our customer service team.
• The cancellation must be made at least 14 days before the scheduled start of the journey.

Non-refundable Items

The following items are non-refundable:

• Last-minute bookings made within 7 days of the scheduled start date.
• Special promotional offers where no-refund conditions are specified.
• Custom itineraries tailored specifically for the customer.

Partial Refunds

In certain situations, partial refunds may be granted:

• If unforeseen circumstances arise, preventing the customer from attending the journey.
• If there are significant discrepancies in service delivery compared to the offer description.

Refund Processing

Once your refund request is approved, we will initiate the refund process. It may take up to 14 business days for the refund to reflect in your account, depending on your bank's processing times.

Contact Information

If you have any questions regarding our refund policy, please contact us at [email protected] or call our customer service at +27 12 345 6789.

Thank you for choosing NOMADICWOODLANDQUEST. We appreciate your understanding and cooperation.